Returns & Exchanges Policy
At doyennewalk.com, customer satisfaction is a priority. We want you to feel confident when shopping with us and comfortable knowing that if something isn’t right, a return or exchange option is available. Please review the guidelines below to understand how our returns and exchanges process works.
Eligibility for Returns
Items may be returned if they are in new, unused condition and show no signs of wear, damage, or alteration. Products must be returned with their original packaging, tags, and included accessories. Footwear should be tried on indoors only to avoid sole wear or surface marks. Any item that appears worn outdoors, modified, or incomplete may not qualify for return.
For hygiene and safety reasons, certain categories of products may be considered final sale. Items marked as non-returnable at the time of purchase are not eligible for return or exchange. We recommend reviewing product descriptions carefully before placing an order.
Condition Requirements
To qualify for a return or exchange, items must meet all of the following criteria:
- Unworn and unused
- Clean and free from stains, odors, or damage
- In original box or packaging
- With all original tags and labels attached
- Including any bonus items or bundled components that came with the purchase
We reserve the right to inspect all returned merchandise. If an item does not meet the return standards, the request may be declined.
Return Request Process
Customers must submit a return request through the website before sending any item back. This helps ensure proper tracking and handling. Once the request is reviewed and approved, return instructions will be provided through the order support channel on the site.
Returns sent without prior authorization may not be accepted. Please ensure the product is securely packaged to prevent damage during transit. We are not responsible for items that arrive damaged due to insufficient packaging by the sender.
Exchanges
Exchanges are available for eligible items when you need a different size, color, or variation of the same product. Exchange approval depends on current stock availability. If the requested replacement is unavailable, an alternative solution may be offered, such as store credit or a return instead of an exchange.
Exchange items must meet the same condition standards as returns. If the returned item fails inspection, the exchange request may be denied.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or not what you ordered, please report the issue through your order support page. Include clear photos of the product and packaging so the issue can be verified. Once validated, we will arrange a suitable resolution, which may include replacement or refund at our discretion.
Do not attempt to repair or alter a damaged item before contacting us, as this may void eligibility for resolution.
Order Cancellations
Orders may be canceled only if they have not yet entered processing or fulfillment. Once processing has begun, cancellation may no longer be possible, and the order will need to follow the standard return procedure after delivery.
Refund Method
Approved returns are refunded using the original payment method whenever possible. In some cases, store credit may be issued instead. Refund handling begins after the returned item has been received and inspected. Processing times may vary depending on payment providers and financial institutions.
Abuse and Exceptions
We monitor return activity to maintain fair use of our policy. Excessive or abusive return behavior may result in refusal of future return requests. We also reserve the right to make case-by-case decisions when unique circumstances arise.
Policy Updates
This Returns & Exchanges Policy may be updated periodically to reflect operational, legal, or product changes. The version posted on doyennewalk.com at the time of your request will apply. Customers are encouraged to review the policy before submitting a return or exchange request.
If you have questions about eligibility or process, please use the support tools available on the website before initiating a return.