Frequently Asked Questions (FAQ) – doyennewalk.com
Welcome to the FAQ page for doyennewalk.com. Below you’ll find clear answers to the most common questions about our footwear products, ordering process, sizing, product authenticity, shipping workflow, returns, and customer support. This guide is designed to help you shop with confidence and understand how our store operates.
What kind of products do you sell?
We specialize in branded footwear and related fashion items designed for everyday wear, sports, and casual lifestyle use. Our catalog includes a wide range of styles such as sneakers, running shoes, sandals, boots, and comfort-focused designs. We focus on products that combine durability, function, and modern style so customers can find options for both active and casual settings.
Are your products authentic?
Yes. All items offered through our store are genuine branded products sourced through legitimate supply channels. Each product goes through a verification process before being listed for sale. We do not deal in replicas or imitation goods. Product materials, construction quality, and packaging standards match official retail specifications.
Are the shoes new or used?
All footwear sold on doyennewalk.com is new and unused unless a product page clearly states otherwise. Items are inspected before fulfillment to ensure they meet quality expectations and are free from wear or damage.
How do I choose the correct size?
Each product page includes a sizing reference to help you select the best fit. Because sizing can vary slightly by model and design, it is recommended to compare your foot length and usual shoe size with the provided size guidance. If you are between sizes, consider how you plan to wear the shoes (for example, with thicker socks or for athletic activity) when making your selection.
Do your shoes come in different widths?
Many models are produced in multiple width options, but availability depends on the specific design. Where width variations exist, they will be shown in the product options. If no width choice is displayed, the shoe is offered in a standard width configuration.
Can I change or cancel an order after placing it?
Orders are processed quickly once submitted. If you need to request a change or cancellation, you should contact support through the website as soon as possible using the official contact form. While changes cannot be guaranteed after processing begins, the support team will review your request and provide the best available solution.
How can I track my order?
Once your order has been processed and dispatched, tracking details will be made available through your order status page. You can log into your account on doyennewalk.com to view current fulfillment progress and shipment updates.
What is your return policy?
We maintain a customer-focused return policy for eligible items. Products must be returned in unused condition with original packaging and all included components. Footwear should be tried on indoors only to preserve return eligibility. Items that show signs of outdoor wear, alteration, or damage may not qualify. Full return instructions are provided through the website’s return request process.
Can I exchange for a different size or style?
Yes, exchanges are supported for eligible products. If you need a different size or model, submit an exchange request through your order history page. Exchanges are subject to product availability at the time the request is reviewed.
What if I receive a damaged or incorrect item?
If your order arrives with a defect or does not match what you purchased, submit a support request through the website interface. Include clear photos of the product and packaging so the issue can be verified quickly. Replacement or corrective action will be arranged according to policy.
Do you restock sold-out products?
Some popular models are restocked periodically, while others are limited releases. Product availability depends on supplier inventory and production cycles. If a size or style is unavailable, you can check the product page later to see if it returns to stock.
Do you offer customer support?
Yes. Customer support is available through the official support channel on doyennewalk.com. You can submit questions about products, orders, sizing, or returns using the built-in contact form. Support responses are handled in the order received to ensure fair service for all customers.
Is it safe to shop on doyennewalk.com?
We use standard secure transaction technologies to protect customer data during browsing and checkout. Orders and account actions take place within a protected environment designed to safeguard personal and payment information.